Our users have the right to cancel their reservation within 24 hours unconditionally. If the user has made any payment within this period (based on the time the payment is made), it is refunded without interruption.
If the user requests the cancellation of the reservation up to 30 (thirty) days before the check-in date;
1) No refunds will be made if the deposit is paid.
2) If the payment is made in full, the amount other than the deposit amount is returned to the user.
If the user requests the cancellation of the reservation within 30 to 14 days from the date of check-in;
1) If the payment is made in full, 50% of the remaining amount is refunded to the user.
2) If only the deposit has been paid, 50% of the remaining amount shall be collected from the user as penalty sanction.
If the user requests the cancellation of the reservation made in less than 14 days to the check-in date;
1) It is not refundable if you have made the full payment.
2) If only the deposit has been paid, the remaining amount will be collected from the user as extra penalty sanction.
Cancellation applications are based on 30 withdrawals of each month. (Request for cancellation of 15 July reservation can be made until 23.59 on the night of June 15th.)
If a cancellation application is made 30 days and 14 days before the date of entry, the date of two weeks is taken as the basis.
If the user or the owner of the advertisement wants to make a complaint, he / she has to notify www.siteadi.com address in writing within 24 hours after the entrance to the villa.
Our company can mediate between the user and the villa owner in case of any situation in case of dispute arises, our company is the last party to say. Neither side has the right to appeal.
If the user wishes to leave the accommodation early as a result of his reservation, he cannot claim the cost of the days he has not stayed.
Reservation cancellation is not considered canceled until the user receives a cancellation confirmation email from www.siteadi.com If the user has not received a confirmation e-mail, he or she must contact www.siteadi.com
Reservation date change;
Users can change the booking date but are subject to a number of specific circumstances.
www.siteadi.com transmits your request to the owner of the villa and can take the change if it gets approval www.siteadi.com only acts as an intermediary here, the last word belongs to the villa owner. If the reservation date change occurs in www.siteadi.comThe invoices are entitled to charge an additional transaction fee of 250 TL in VAT as an extra labor force will be generated.
Cancellation of reservation by www.siteadi.com;
User can stay in the region or in the villa where the accommodation will be (in the area of electricity water cut-off information, earthquake, etc., as a result of disasters or serious problems related to the villa where the accommodation will occur) in cases where our company can not foresee any problems in our company before you enter the right to cancel the right to cancel It has. If our users wish to come to the villa as a result of such a situation, all responsibility shall be borne by the user. www.siteadi.com offers an alternative villa with properties that are equivalent to the villa that the user has chosen, the user can choose this villa as well as cancel the reservation completely and request the return of all the money paid.